Privacy Policy

1. Who We Are

Praya Vow is a professional services firm specialising in alternative dispute resolution, mediation facilitation, and arbitration counsel. Our registered office is located at 140 Wireless Road, Lumpini, Pathumwan, Bangkok 10330, Thailand. We act as the data controller in relation to personal information collected through this website and our service engagements.

2. Information We Collect

Information you provide to us

We collect personal information that you voluntarily provide when you contact us, submit an enquiry form, or engage our services. This may include:

• Full name and professional title
• Company or organisation name
• Email address and telephone number
• Postal address
• A description of your dispute or legal matter
• Any other information you choose to include in your correspondence

Information collected automatically

When you visit our website, certain technical information is collected automatically through cookies and similar technologies. This includes IP address, browser type and version, pages visited, referral source, and time and date of access. Please refer to our Cookie Policy for further details.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiry and provide the information or assistance you have requested
• To assess the nature of a potential engagement and undertake necessary conflict-of-interest checks
• To deliver our mediation and arbitration services once engaged
• To manage our professional relationship and fulfil our contractual obligations
• To comply with applicable legal and regulatory requirements
• To improve the quality and usability of our website using aggregated, anonymised analytics
• To send service-related communications, with your consent where required

We do not use your personal information for unsolicited marketing purposes, nor do we use automated decision-making processes that produce legal or similarly significant effects on individuals.

4. Legal Basis for Processing

We process personal information on the following legal bases under the PDPA:

• Consent — where you have given clear consent, for example by submitting our contact form or accepting analytical cookies
• Contract — where processing is necessary to enter into or perform a service agreement with you
• Legal obligation — where we are required to process data to comply with applicable law
• Legitimate interests — for example, to maintain records of professional communications, conduct conflict checks, and operate our website securely, where such interests are not overridden by your rights and interests

5. Disclosure of Your Information

We do not sell, rent, or trade personal information to third parties. We may share information in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our website, managing communications, or delivering services, under appropriate data processing agreements
• Other parties to a dispute — where necessary for the conduct of mediation or arbitration proceedings, and with appropriate confidentiality obligations in place
• Professional advisers — such as lawyers, auditors, or insurers where necessary in connection with our professional obligations
• Legal authorities — where we are legally required to do so by court order, regulatory requirement, or applicable law

Any third parties with whom we share personal information are required to handle it appropriately and to use it only for the specified purpose.

6. Data Retention

We retain personal information for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law. For enquiries that do not lead to an engagement, we typically retain contact information for up to two years. For matters in which we are engaged, records are retained for a minimum of seven years following the conclusion of the engagement to meet our professional obligations. Anonymous, aggregated analytics data is retained indefinitely.

7. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include access controls, encrypted communications, and regular review of our data handling practices. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot provide an absolute security guarantee.

8. Your Rights

Under the PDPA and other applicable law, you have the following rights in relation to your personal information:

• Right to access — you may request a copy of the personal information we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — you may request deletion of your personal information in certain circumstances
• Right to restrict processing — you may ask us to limit how we use your information in certain situations
• Right to data portability — where processing is based on consent or contract, you may request your data in a commonly used electronic format
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to object — you may object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details in Section 12. We will endeavour to respond within 30 days. If you are not satisfied with our response, you have the right to raise a concern with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

9. Cookies

This website uses cookies and similar tracking technologies. Your preferences are managed through the cookie consent notice presented upon your first visit. For detailed information about the specific cookies we use and how to adjust your preferences, please refer to our Cookie Policy.

10. Children's Privacy

Our website and services are directed at adults in a professional capacity. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently received information from a minor, please contact us and we will take prompt steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do so, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any update constitutes your acknowledgment of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us at: